Spa Etiquette and Policies
Spa Etiquette and Policies
Trai-Sea's Escape Spa is an appointment based business.
When you book an appointment, we reserve that time, or in some cases bring in staff especially for you.
We understand that sometimes our clients need to cancel their scheduled appointment but
please provide at least 24 hours notice if you need to change or cancel your appointment
*This includes being booked in for multiple services, coming to your appointment and then deciding you don't need or want one of the services - this time was set aside for you and is usually impossible to fill that time slot last minute with another client - we don't mind that you changed your mind, but please just give us 24 hours notice of any changes to your existing appointments.*
- Less than 24 hours notice and No-shows will result in being charged 50% of the service price.
- Late arrivals will result in shorter treatment times.
Please be advised if you arrive 15 minutes or more late, depending on the service, it will either be re-scheduled or the service will shortened so the technician can stay on schedule. Example: you may not receive nail art, foot massage with pedicure etc...
Thank you for understanding that this time is reserved for you and without notice of cancellation, our technicians won't be able to fill your time and need to be compensated for lost revenue.
We ask that you put your cell phone on silent or vibrate when entering Trai-Sea's Escape Spa for ANY service.
We understand in this day and age everyone has a cell phone. We don't mind if you have it out during a service but please follow these guidelines to ensure your technician stays on schedule and you receive the best possible service we offer.
During a Nail Service, your nails are probably prepped with primers, sanitized or sticky from product so PLEASE refrain from digging into pockets or handbags to retrieve your phone as well as using your phone during the service. This will result in the technician having to re-do everything all over again.
Please DO NOT remove your hands from the uv lamps during the service to answer a call or text or to browse Facebook/Instagram as this interrupts the curing time and we will have to cure them longer resulting in putting your nail technician behind schedule.
When your nail technician carefully applies product to your nails and prompts you to enter the gel curing lamp, please DO NOT pause to check your phone as the product is self leveling and will move around resulting in your technician having to either re-apply product or having to do extra filing making the appointment longer and putting your nail technician behind schedule.
We really take pride in our work and want you to have pretty nails and we know you do too.
We need your co-operation so this happens.
Trai-Sea's Escape Spa really doesn't want to be "one of those spas" that doesn't allow children BUT we absolutely will be if the following guidelines are not met.
First of all we don't actually encourage children at the Spa unless they're there to receive a service accompanied by an adult but we do understand sometime you need to bring them.
Please keep in mind that if you must bring them, we are unable to babysit them or watch them ourselves.
Our receptionist is also very busy with Spa duties and absolutely can not supervise your children at the Spa.
It's not that we don't like children, most of us have kids and love them but the spa is not child safety proof and is equipped with all kinds of very dangerous products and equipment that can seriously harm a child.
They can absolutely not wander around the Spa on their own ever.
Please refrain from allowing your child to have a juice-box, pop, water, liquid etc.. on or anywhere near our Nail desks.
We have VERY expensive equipment that can be damaged or dangerously short out or worse if it comes in contact with liquid.
We do from time to time have massage and other relaxing spa services being performed in the spa rooms so we ask you and your child use your inside voices. Thank you for your understanding.
If something is uncomfortable or the service isn’t going as expected, please tell the technician as it’s happening so that she can make the necessary adjustments (provide an extra pillow, use a different nail color, make the water hotter, use a gentler touch, etc.). please do not wait until the end of the service.
Here's another example: If you chose a certain gel nail color at the beginning of the service and your technician is starting to apply it and you decide you don't like it - speak up right away. We are more than thrilled to change it and have you pick another color you love. If you wait until the end of the service to speak up, it's probably too late. If you wait till the next day, it's definitely too late. That would require a whole new scheduled service and charge for a re-do.
We strive to provide the best possible service we can offer so clear communication is important with your technician so they know exactly what your exceptions are.
You are paying for your service and it is very important you leave the Spa completely satisfied with your service - if you are not, please speak up then and there so that we can accommodate your needs.
For example: When we ask you if you like your nails, shape, color etc...and if you don't like something - tell us! I promise you right now, you are not hurting our feelings and we will not take it personally! This is how we all grow and learn as we build relationships with our clients.
Gift Certificates are available in any dollar amount or Spa service. If you are a recipient of a donated or prize Gift Certificate, please note that these certificates have expiry dates. Gift Certificates can be redeemed for services or retail products. Gift Certificates are non-transferable and can not be exchanged for cash. If you've received a Gift Certificate for a particular service,
it can be exchanged for a different service or used towards the purchase of products. Our Gift Certificates do not expire but if they were purchased for a particular service and there has been a price increase since the purchase, the recipient must pay the difference - we will honor the previous price up to 6 months. We are unable to use a Gift Certificate as payment toward a gratuity.
Gift Certificates must be presented at the time of your service. If you have forgotten or misplaced your Gift Certificate an alternative form of payment MUST be made at the time of service. Your Gift Certificate then remains valid for a future visit. We are unable to track your Gift Certificate - not replaced or redeemable if lost or stolen.
Get in touch!
Get in touch!
Cold Lake Alberta
Call or Text (780) 201-2650
Tue, Wed, Fri - 9am-6pm
Thu - 11am to 8pm
Sat - 9am-3pm
Sun & Mon: Closed
*Closed Saturday's that fall on Long Weekends